Terms and conditions


Page disclaimers (Please read before ordering)


1. Asteria sets a definite time period for ordering which is usually once or twice a month for about 10 days.

2. An estimated delivery date is always stated with each order announcement, which is usually 3 weeks from the order closing date. Delivery date might vary depending on ordering season. IF ITEM LOCATION IS IN CHINA IT WILL TAKE MINIMUM 2 MONTHS TO ARRIVE. All clients are requested to look into this matter beforehand or ask before ordering, as once the advance amount is placed we are not liable to refund it on such issue.

Asteria might not be able to bring some ordered items due to their unavailability in the website abroad. In such cases charges for that wont be counted. After placing the order check order updates easily on our google drive-https://goo.gl/DJW19p. If you are new to google drive and unsure how to operate, please visit this link-https://goo.gl/cbZxim

3. It is quite impossible for the owners to give one certain time and date for product delivery as receiving parcels from overseas largely depends on the customs and cargo. Other than that any natural calamities/holidays/political chaotic situations/mismanagement of the respective website may delay the delivery for a few days. Therefore, only an estimation of time range can be given. Delivery can be a few days earlier or a few days later than the given time.

However, if we are late than our scheduled time we always let it know beforehand via a public status and request to consider the situation. If that is not satisfactory to any of our clients and shipment is delayed over a week than the estimated time, they can ask for money refund.

4. For home deliveries outside Dhaka, we send out parcels within 3-5 days of receiving complete cleared payments and full name+contact no+address.

5. Asteria will always offer an alternate solution for any damaged/lost parcel while shipping from overseas to Bangladesh which have been bought from ASTERIA's own selected sites. We would only request our clients to allow us some time to come to an agreement regarding such situations. We offer 2 solutions- a) To allow us to bring it in the next shipment again b) Partial or full money refund. (If Client provides any untrusted website link, this rule wont be applied)

**Shipping damage while sending parcels inside the country is however, under the responsibility of the courier company and Asteria will not take liability for any damage during parcel sending inside Bangladesh.


Compensation for damage during countrywide shipping will only be considered when it is due to

-improper packing without necessary precautions
-mentioning wrong address on the parcel

 Clients are requested to show proper proof of our fault in such cases for compensation**

6. For any confusion or disputes, kindly contact the Asteria owners BEFORE ordering. We try to listen and reply to each and every question of all of our clients. Even then, as we are only human mistakes might happen and we would be grateful if it is considered.

7. We take pride in being 100% honest and fair in everything we do. We do not bring replica products in the name of the originals and always buy products from safe, official stores/sites. If we ever have doubt about the authenticity of the products we mention it to our clients beforehand.

8. Asteria is not liable for the quality of the products except for Asteria's own productions. WE ARE NOT THE MANUFACTURERS OF ANY PRODUCT, We only work as third party importers and thus cannot control the quality. Items are always, and ALWAYS bought from reputed websites/websites those clients mention. Clients can ask for invoices any time as the proof of purchase except for the store bought items. ALL PHOTOS SUPPLIED IN ASTERIA IS FOR REFERENCE. WE TRY TO FIND OUT THE CLOSEST MATCH OF THE ORIGINAL PRODUCT AVAILABLE IN BLOGS OR SITES BUT NO PHOTO SHOW THE EXACT PRODUCT WHICH WE ARE NOT TO BE BLAMED FOR.  

9.  Order list cannot be changed once they already have been bought and there will not be any refund of advance amount.

10. We aim at improving our services day by day and work hard for the satisfaction of all of our clients. In return we would appreciate our clients to be a little understanding and patient.

11. Due to the huge number of mails we receive everyday it is not possible to reply to everyone at an instant. We usually get back to you within 48 hours if there are no sudden rise of a situation.

12.  We do not hold any liability of product damage/loss if delivery is not taken within 30 days of product arrival notification.

When you are placing an order it is obliged that you have read and agreed to our terms of ordering. 

Thank you for staying with us. Happy shopping!


-Asteria team


Page rules (Please read before ordering)



1. To confirm any pre-order item booking, a definite amount of advance payment is needed. Advance amount depends on order situation. Please leave a post in our facebook group and we'll let you know how much advance is needed.

2. Our spot purchase list is in this form, to book any item please fill it up-http://goo.gl/forms/GBmjp347eU. Alternatively you can scroll through the 'FOR SALE POSTS' in our group to check our in stock items and make a new post with given instructions to purchase it. Link-https://goo.gl/Oe7Slj

3. If you pay advance for spot purchase items, we will consider the product to be yours and you can take the delivery within next 30 days.

4. Please read the order procedure thoroughly.


Your co-operation is always appreciated. Thank you.

-Asteria Team


HOW TO ORDER PRODUCTS FROM ASTERIA!!! 

Dear valued clients, we are now taking orders for from any UK website.

Where can you order from?

And all other websites that ship to UK.


Order details:

*We charge 1 GBP (Great brtish pound)=155 BDT+shipping charge (55 BDT per 100g)
*We are also offering a flat rate of 180 BDT (no other charges) for cosmetics only. Choose any of the two methods according to your convenience!!
*We do not take order at the per pound rate for the items we have already set prices of and posted in various albums/our blog.
*We cannot tell the exact weight of your desired product if we have not dealt with such item before. Thus if you choose to buy at per pound rate, weight charge will be measured only upon product arrival. PLEASE NOTICE: THE PACKAGE WEIGHT (WHICH INCLUDES CONTAINER AND PACKAGING WEIGHT) IS MORE THAN THE NET PRODUCT WEIGHT. Suppose if a product says 200 ml, the package weight would be a minimum of 350 grams. We measure the package weight, not the product weight.


Order procedure:

1. Inbox us the product link of your order either from our albums or valid e-commerce site.
2. Get information of advance amount from us
3. Deposit the advance in given bkash no or bank account, inform us about the deposit and get confirmation from us that we received properly. To check order confirmation see our pinned post-https://goo.gl/cbZxim
4. We will bring it for you and tag you in a public post when the product arrives.
6. Pay the due and receive your product.


Please inform us- 1) Bkash agent no you sent amount from 2) Our Bkash no you sent the amount to 3) Transaction id 4) Amount and order list

For bank payment: (no bkash charge)

Account name: Sanjida Alam Champa
Account No: 108.101.217163
Dutch Bangla Bank Ltd. Shantinagar branch

or,

Account name: Mahmuda Alam
Account no: 1506202481061001
Brac Bank

BANK PAYMENT is only confirmed here. Please upload deposit slip here after u pay. http://goo.gl/SbqMSQ


Our delivery options are:

1. Green Road
2. Cash On home delivery within Dhaka City charge 80 tk
3. Courier With 80 tk charge upon receiving cleared payment.

Any delivery will take 3-5 days from confirming date.

Join our group to stay connected with each update. Thanks for staying with us.

 -Asteria team


HOW TO BID ON AN ITEM IN ASTERIA


If you are not genuinely interested in buying an item from ASTERIA, please let the others win!


BIDDING RULES AND PROCEDURES:

1. READ THE ITEM DESCRIPTION COMPLETELY. For bidding on items, please join this group

2. The starting bid price will be stated with every picture.

3. A definite time period would be set, after which no bidding will be eligible.

4. A bid must be 10 BDT higher than its previous one, otherwise it would not be considered valid.

5. Item must be collected or full payment will need to be done within no less than 72 hours after each bid ends. Inability to do so will result in cancellation of the bid and item will either be relisted or the second highest bid will be counted as the winner.

6. Items will be considered sold to the one with last highest bid.

7. Only the bids following these rules would be counted.

8. If someone does not take an item after winning the bid that would automatically make him/her ineligible to bid on the next 5 items.

9. The bid items are not offered under free home delivery service, unless otherwise stated with particular bid post. 

Thank you all and Happy bidding! :-) 




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